Direct Booking Cancellation Policy

Standard Cancellation Policy

• Full Refund: Guests may cancel up to 30 days before check-in for a 100% refund of the nightly rate, cleaning fee, and taxes.

• Partial Refund: Cancellations made 15–29 days before check-in will receive a 50% refund of the nightly rate. Cleaning fees and taxes are always fully refunded.

• No Refund: Cancellations made 14 days or less before check-in are non-refundable.

Travel Interruption, Weather & Emergencies

• Hurricanes & Mandatory Evacuations: If a mandatory evacuation order is issued for our area, guests will receive a full refund for unused nights or may choose a reschedule credit.

• Severe Weather Without Evacuation: Standard cancellation timelines apply.

• Personal Emergencies: Non-refundable under policy but may be reviewed case-by-case for credit.

No-Show Policy

If a guest does not check in on the scheduled date without notifying us, the reservation will be treated as a no-show and is non-refundable.

Rescheduling Policy

• Guests may request a date change once, free of charge, if made 30+ days before check-in.

• Rescheduling requests 14–29 days before check-in are subject to a $75 change fee and availability.

• No rescheduling is permitted within 14 days of arrival.

Refund Processing

• Refunds are issued back to the original payment method within 3–7 business days.

• Any processing fees from the payment platform are non-refundable.

Trip Insurance

We strongly encourage all guests to purchase travel insurance to protect against unexpected cancellations, medical emergencies, or weather-related issues.

How to Cancel

All cancellation requests must be submitted by email (thecajuncottageos@gmail.com) or text/call (337-519-0011)